Last updated: July 17, 2026
This Shipping Policy describes how getVolara (“getVolara,” “we,” “us,” or “our”) processes and ships orders placed through getvolara.com (the “Site”). It is incorporated into and subject to our Terms & Conditions.
1. Processing & Handling Time
We ship all orders within
three (3) business days of the order being placed. Most orders ship within
one (1) business day. Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays are processed on the next business day. Order processing may be delayed where payment verification is required or where additional information is needed to complete an order.
2. Shipping Method
Orders are shipped via
USPS Flat Rate Padded Envelopes. A tracking number is provided by email once your order ships. Delivery timeframes after shipment are determined by USPS and are outside our control.
3. Shipping Rates
Shipping rates, where applicable, are calculated and displayed at checkout before you complete your purchase.
4. Delivery Areas
We ship within the United States only. We do
not ship internationally, and we do
not ship to military addresses (APO, FPO, or DPO).
We also do not ship to any jurisdiction where the sale, importation, or possession of our products is restricted or prohibited. It is your responsibility to determine whether your jurisdiction permits receipt of the products you order.
5. Shipping Addresses
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. Orders returned to us as undeliverable are subject to our Return & Refund Policy.
6. Risk of Loss
Title and risk of loss pass to you upon our delivery of the products to the carrier. Once an order has been handed to USPS, we are not responsible for delays, loss, theft, or damage occurring in transit. Claims for products damaged on arrival are handled under our Return & Refund Policy.
7. Tracking Your Order
Once your order ships, you will receive a confirmation email containing your USPS tracking number. Please allow time for tracking information to update in the USPS system. If you have not received tracking information within a reasonable time after the processing window, contact us at contact@getvolara.com.
8. Contact
For questions about this Policy or the status of your order, contact:
getVolara 2985 E Hillcrest Dr. UNIT 105 Westlake Village, CA 91362 contact@getvolara.com
All getVolara products are intended for research purposes only and are not intended for human consumption.
Return & Refund Policy
Last updated: July 17, 2026
This Return & Refund Policy applies to all purchases from getVolara (“getVolara,” “we,” “us,” or “our”) through getvolara.com (the “Site”). It is incorporated into and subject to our Terms & Conditions.
1. All Sales Are Final
Due to the nature of our products as research materials,
all sales are final and we do not accept returns. Once an order has shipped, it cannot be returned, exchanged, or refunded except as expressly provided in Section 2 below.
We cannot accept returns of research materials because their integrity, storage conditions, and chain of custody cannot be verified once they have left our facility.
2. Damaged-on-Arrival Refunds
The only circumstance under which a refund may be issued is where a product arrives damaged, and you provide sufficient proof of that damage.
To be eligible for a damaged-on-arrival refund, you must:
- Contact us within 48 hours of delivery at contact@getvolara.com;
- Provide clear photographic evidence of the damage, including the damaged product, the packaging, and the shipping label; and
- Retain the product and all packaging until your claim is resolved, as we may request additional information or documentation.
If your claim is verified and approved, we will, at our discretion, either replace the damaged product or refund the amount paid for it. Refunds are issued to the original payment method and may take several business days to appear.
Claims submitted after 48 hours, or without adequate photographic proof, may be denied.
3. Non-Refundable Circumstances
Refunds will
not be issued for:
- Change of mind or ordering in error;
- Delays or losses caused by the carrier once the product has been delivered to the carrier;
- Orders delayed or undeliverable due to an incorrect or incomplete shipping address provided by you;
- Products refused at delivery or returned to sender;
- Any use of a product inconsistent with its research-use-only designation.
4. Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has entered fulfillment or shipped, it cannot be cancelled. To request a cancellation, contact us immediately at contact@getvolara.com; we cannot guarantee that a cancellation request can be honored.
5. Fraudulent Claims
We take refund and chargeback fraud seriously. Submitting false, misleading, or fraudulent refund or damage claims — including fabricated evidence, misrepresenting the condition of a product, or filing chargebacks in bad faith — constitutes fraud.
Fraudulent claims will be denied, may result in a permanent ban from future purchases, and will be reported to the relevant financial institutions and law enforcement authorities. We reserve the right to pursue all available legal remedies against individuals or entities who submit fraudulent claims.
6. Contact
To submit a damaged-on-arrival claim or ask a question about this Policy, contact:
getVolara 2985 E Hillcrest Dr. UNIT 105 Westlake Village, CA 91362 contact@getvolara.com
All getVolara products are intended for research purposes only and are not intended for human consumption.
